FAQ

Safeguarding Funds

When funds are posted to your account, in line with regulatory requirements, the regulatede-money institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.   

If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money at a particular point in time, please do not hesitate to contact us.  

What about regulations?

We work with FCA-regulated partners to provide Payment and E-money services

Can you give me some more details?

For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for Vertex Financial Partners Ltd are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701) 

What kind of products do you offer?

We offer spot, forward and limit orders.